Frequently Asked Questions
YES! Once you receive your membership confirmation, you are ready to start shopping!
Please ensure all your shipments include the address of the Something Random warehouse and your unique Customer ID. Packages shipped with an incomplete or inaccurate address may be delayed.
When you first register with us, we ensure you are using a unique ID embedded in your shipping address. Be sure to use that full name in the address you use when shopping online. When your package arrives, we use the name on the package to determine what e-mail address we send the notification to. Before you pick up your package, we ask for a government issued ID. In the case of common names in our database, we also ask those customers to recite their e-mail address. This way, we can be sure we are giving the package to the correct ‘John Njoroge’.
We shall provide you a specific address to use whenever you buy from US and/or UK online stores. You may also be asked for a “billing address” when paying online retailers. This normally requires you to use the address currently associated with your credit card.
Yes, our rates are all inclusive of taxes and duties applicable in Kenya.
You will be charged for shipping costs when we either deliver your goods to your doorstep or when you come to collect from our office in Karen.
Something Random accepts Cash, M-PESA, Bank transfers, PesaPal (which includes Visa, MasterCard & American Express) and PayPal payments.
While we take upmost care and precautions to safeguard your goods we do recommend you take our added insurance. Insurance costs 5% of your goods value and covers loss, theft and damage. Individual items with a value of $500 or more have mandatory insurance + handling fee of 5% of value.
While damaged or lost packages are rare, we recommend insuring each shipment in the unlikely event something does happen to your goods. In the event your shipment is damaged upon delivery or lost, Something Random will refund you the cost of the insured item.
1. You may not file a claim for damage or loss if you do not select shipment insurance.
2. Insurance covers up to $1000 USD equivalent per item.
Insurance covers loss or damage to the items in your shipment. We will file your insurance claims based on the declared value of the item (s).
Insurance does NOT cover:
- Shipping Costs or Importation Costs
- Items made predominantly of glass
- Flammable or Hazardous items
- Items sent from a third party